Privacy Policy & Notice

We are Holmans Residential, Trading As Holmans Estate Agents with registered number 05462575 and address Barklays House, High Street, Moreton in Marsh, Gloucestershire, GL56 0AX. Our Data Protection Lead can be contacted at sales@holmansestateagents.co.uk. We have produced this privacy notice in order to keep you informed of how we handle your personal data. All handling of your personal data is done in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679 ("Data Protection Legislation"). The terms "Personal Data", "Special Categories of Personal Data", "Personal Data Breach", "Data Protection Officer", "Data Controller", "Data Processor", "Data Subject" and "process" (in the context of usage of Personal Data) shall have the meanings given to them in the Data Protection Legislation. "Data Protection Lead" is the title given to the member of staff leading our data protection compliance programme in lieu of a requirement for a Data Protection Officer.

What are your rights?

When reading this notice, it might be helpful to understand that your rights arising under Data Protection Legislation include:

The right to be informed of how your Personal Data is used (through this notice);
The right to access any personal data held about you;
The right to withdraw consent at any time, by emailing sales@holmansestateagents.co.uk;
The right to rectify any inaccurate or incomplete personal data held about you;
The right to erasure where it cannot be justified that the information held satisfies any of the criteria outlined in this policy, or where you have withdrawn consent;
The right to prevent processing for direct marketing purposes, scientific/historical research or in any such way that is likely to cause substantial damage to you or another, including through profile building; and
The right to object to processing that results in decisions being made about you by automated processes and prevent those decisions being enacted.

You can exercise your right to access personal data held about you by contacting sales@holmansestateagents.co.uk with the subject line: "Subject Access Request". When you submit a 'subject access request', you will need to provide confirmation of your identity by including a photocopy of your driver’s license or passport. This service is provided free of charge and our response will be made within thirty (30) days, unless our Data Protection Lead deems your request as being excessive or unfounded. If this is the case, we will inform you of our reasonable administration costs in advance and/or any associated delays, giving you the opportunity to choose whether you would like to pursue your request. If you believe we have made a mistake in evaluating your request, please see the section 'Who can you complain to?'.

If you have questions about any of the rights mentioned in this section, please contact our Data Protection Lead at sales@holmansestateagents.co.uk.

Who is the Data Controller?

If we have collected your personal data directly from you for our own purposes, we are the Data Controller.
If we have purchased your personal data from a third-party for our own purposes, we are the Data Controller. Where we have purchased your personal data, we will contact you to let you know before we first start to use it, or, at the latest, within one month of acquiring it.
If we have been passed your personal data from a third-party for our own purposes, we are the Data Controller. We will contact you to let you know before we first start to use it, or, at the latest, within one month of acquiring it.
If we have been passed your personal data from a third-party for a joint purpose that we both influence, we are the joint Data Controller. We will contact you to let you know before we first start to use your data, or, at the latest, within one month of acquiring it.
If your data has been passed to us by a third party for processing under their instruction, that third party is the Data Controller. They should have notified you that they would be passing your personal data to us, Holmans Residential, Trading As Holmans Estate Agents, at the time they collected your data and within their own privacy notices/standards. For a list of Data Controllers that we process personal data for, the section below ‘Third Party Interests’.
If we have received your personal data as part of a business to business relationship, the Data Controller is your employer.

What are the lawful bases for processing personal data?

Under Data Protection Legislation, there must be a ‘lawful basis’ for the use of personal data. The lawful bases are :

a) 'your consent';
b) 'performance of a contract';
c) 'compliance with a legal obligation';
d) 'protection of your, or another’s vital interests';
e) 'public interest/official authority'; and
f) 'our legitimate interests'.

What are our 'legitimate interests'?

Legitimate interests are a flexible basis upon which the law permits the processing of an individual's personal data. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Data Protection Lead. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest.

About our processing of your data

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

Contact Data includes billing address, delivery address, email address and telephone numbers.

Financial Data includes bank account and payment card details.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Usage Data includes information about how you use our website, products and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Reference	What categories of information about you do we process?	Why are we processing your data?	Where did we get your personal data from?
B2B Marketing	Identity Data Contact Data	Direct marketing to former, current and prospective clients. This processing is conducted lawfully on the basis of 'our legitimate interests'.	Directly obtained or by referral from existing clients/partners/suppliers.
Analytics	Technical Data Usage Data	To understand how you use our website, how you reached us and how long you spend on our website, in order to analyse our performance and improve our service. This processing is conducted lawfully on the basis of 'our legitimate interests'.	Directly obtained or indirectly obtained through a client's website (notice given at the point of collection).
Fraud Prevention	Identity Data Transaction Data	To combat fraud, we share information of clients who instruct the payment issuer to cancel payments to us without first informing us of why and/or allowing us the opportunity to issue a refund with credit reference agencies. This processing is conducted lawfully on the basis of 'protection of your, or another's vital interests'.	Directly obtained or indirectly obtained through a client's website (notice given at the point of collection).
Contact Submission	Identity Data Contact Data	When you send us information about you by posting on a forum or blog, we will store this information in order to make it available for viewing on the website. You consent is obtained at the time of posting and via reference to this notice. This processing is conducted lawfully on the basis of 'your consent'.	Directly obtained or indirectly obtained through a client's website (notice given at the point of collection).
Phone Calls	Identity Data Contact Data	We might record calls for training and/or auditing purposes. We also collect Calling Line Identification information. This is used to help improve the efficiency and accountability of our customer services. This processing is conducted lawfully on the basis of 'our legitimate interests'.	Directly obtained.
Email and Web Contact	Identity Data Contact Data	If you contact us through our website or by email, we will use the information you send in order to respond to your enquiry or complaint. This information will be kept in order to improve our service to you overall. This processing is conducted lawfully on the basis of 'our legitimate interests'.	Directly obtained or indirectly obtained through our website (notice given at the point of collection).
Consumer Marketing	Identity Data Contact Data Transaction Data Marketing and Communications Data	If you make a purchase with us, we will add your contact information to our marketing list and send you information we think you might be interested in. This processing is conducted lawfully on the basis of 'our legitimate interests'.	Directly obtained.

Our use of Cookies

Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we may use cookies:

to record whether you have accepted the use of cookies on our web site. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our site will not work well for you.
to allow essential parts of our web site to operate for you.
to operate our content management system.
to operate the online notification form - the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.
to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.
to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
to record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser.
to record your activity during a web cast. For example, as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie will last for a period of time after which it will delete automatically.
to store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie will last for a period of time after which it will delete automatically.
to enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube's privacy-enhanced mode.

What happens if I refuse to give Holmans Residential, Trading As Holmans Estate Agents my personal data?

The information about you that we have collected for the performance of our contracts is required in order for us to successfully fulfil our obligations to you. If you choose not to provide the personal data requested, we will not be able to enter into a contract with you to provide the benefits we offer. If we are already processing your personal information under a contract, you must end our contractual relationship (as/where permitted) in order to exercise some of your rights.

We process some personal information as part of a contractual relationship with a Data Controller. Any requests to restrict this type of processing should be forwarded to the Data Controller; they will be responsible for discussing your concerns and making any decisions.

What are Holmans Residential, Trading As Holmans Estate Agents's 'legitimate interests'?

Legitimate interests are a flexible basis upon which the law permits the processing of an individual’s personal data. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Data Protection Lead. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest. If you would like to find out more about our legitimate interests, please contact sales@holmansestateagents.co.uk.

What profiling or automated decision making do we perform?

Holmans Residential, Trading As Holmans Estate Agents does not perform any profiling or automated decision making based on your personal data.

How long will your personal data be kept?

Holmans Residential, Trading As Holmans Estate Agents holds different categories of personal data for different periods of time. Wherever possible, we will endeavour to minimise the amount of personal data that we hold and the length of time for which it is held.

If 'consent' is the basis for our lawful processing of your data, we will retain your data so long as both the purpose for which it was collected, and your consent, are still valid. We review the status of your consent every twelve (12) months and treat non-response to our requests for renewal of consent as if they were your request to withdraw consent. Occasionally, we might identify a legitimate interest in retaining some of your personal data that has been obtained by consent. If we do, we will inform you that we intend to retain it under these conditions and identify the interest specifically.
Identity, Contact and Transaction Data are held indefinitely (subject to object by the individual, or individual’s having left our client’s business) in order to provide a superior service to returning customers.
If we process your data on the basis of ‘legitimate interests’, we will retain your data for so long as the purpose for which it is processed remains active. We review the status of our legitimate interests every twelve (12) months and will update this notice whenever we determine that either a legitimate interest no longer exists or that a new one has been found.
All categories of personal data that are held by us because they are essential for the performance of a contract, will be held for a period of six years, as determined by reference to the Limitations Act 1980, for the purposes of exercising or defending legal claims.

Who else will receive your personal data?

Holmans Residential, Trading As Holmans Estate Agents passes your data to the third parties listed in the section ‘Third Party Interests’ below, for the purposes of providing our services to you, and for no other purpose.

Does your data leave the EU?

Holmans Residential, Trading As Holmans Estate Agents uses overseas web and IT providers. Details of what data is sent where, and the safeguards in place, are included in the section ‘Third Party Processors’ below.

Third Party Interests

Data Controllers

Name of Third Party Controller	What processing are we performing for them?	If applicable - who is their representative within the EU?
HMRC, regulatory authorities or other authorities	We are joint Controller with these authorities who require reporting of processing in some situations	N/A
Postal/Courier Providers	Where these providers act as Data Controller, we are joint Controller with them for the purposes of sending you physical documents.	N/A

Our Data Processors

Name of Third Party Processor	Purposes for Carrying out Processing

Who can you complain to?

In addition to sending us your complaints directly to sales@holmansestateagents.co.uk, you can send complaints to our supervisory authority. As Holmans Residential, Trading As Holmans Estate Agents predominantly handles the personal data of UK nationals, our supervisory authority is the Information Commissioner’s Office. If you believe that we have failed in our compliance with data protection legislation, complaints to this authority can be made by visiting ico.org.uk.

Read What Our
Customers Say

If you are serious about selling your property you need the professional skills and experience of Catherine and Roger Holman, along with their talented team of course! I could easily write 1000 words outlining courtesies, kindness and support they extended me, they really marshalled my sale and purchase. In the future I simply wouldn’t hesitate to call upon them once again, they are outstanding!

Angie Connell

A difficult sale: with incredible patience and perseverance Holmans got us through. Would recommend highly.

Jane Richards

Our purchase was handled very efficiently. Any questions were answered quickly and we achieved a successful outcome in less than 2 months. Thanks!

Henry Arculus

Efficient and personal service. Good communication all the way through the selling process. Always friendly and helpful. We would highly recommend Holmans.

Andrew Price

An excellent friendly and professional service with great attention to detail. Enthusiastic and proactive promotion of an unusual former church building which resulted in multiple offers above the guide price and a successful and speedy sale.

Graham New

Friendly, professional Estate Agents. Will definitely use when we come to sell our house. Thank you so much to Catherine and the team for making our move run smoothly.

Annabel Gladding

I found Catherine and Roger Holman, plus their team, most helpful, professional and courteous throughout the whole process of finding and then purchasing a property in Blockley. They were in constant contact with me, the vendors, and solicitors, and helped to bring about a swift completion. Being very local they were also able to give recommendations for the professions and trades necessary for the pre- and post-purchase. All in all a most stress-free and pleasant experience. Thoroughly recommended.

Ashley Ellison

Holmans recently handled my sale in Moreton and I am very grateful for their help and support throughout. The team at Holmans were exceptional in every way and I wouldn't hesitate in recommending them. Buying and selling can be very stressful but having them there to offer good advice based on vast experience is invaluable especially when things dont go according to plan. Thank you Holmans...

Glynis Scott-Lee

What a Great Estate agency! Very professional and very responsive throughout the whole experience from viewing though to completions in just four weeks! Well done to Catherine and the team at Holman's.

Andrew

An excellent service from Holmans from initial instruction to completion. They went above and beyond to be helpful and I would thoroughly recommend them to anyone. A much more personalised service than some of the larger agencies can offer and a thorough knowledge of the local market.

Charlotte Peacock

Roger, Catherine and the team provided a fantastic service. Not only marketing and selling our property professionally and quickly but managing the sales process through to completion. They offer great value for money and are highly recommended above other agents.

James Graham

We found the experience of buying a property through Holmans a very positive one. We were kept updated the entire time and if we had a query (and we had plenty!) we received a reply almost straight away. It made what is a stressful situation much easier, and we appreciated the personal contact and friendly and helpful approach. Highly recommended!

Peter Cairns

As Landlords, we took on Holmans to market and manage our properties. They have been spot on in very way, and most importantly, they are a complete pleasure to work with. They clearly care about both Tenant and Landlord - which is a great quality. 100% professional with 100% personal service. Highly recommended

Pippa Newland

Catherine, Hannah, Leah and all the rest of the team at Holman's have been great to work with on our house sale and purchase. They have kept us fully informed throughout both transactions and their professional advice has been greatly appreciated. We can highly recommend using Holman's.

Sandra Fletcher

We have bought and sold using Holmans over a number of years. Roger and Catherine run a superb business. Their entire team is a credit to them - always professional, knowledgeable and very patient. Our thanks for their help once again

Zoe Henfrey

Caroline Holman and the team dealt with quite a difficult house sale process for me at the end of 2021. The team were truly outstanding. Kept me regularly updated and filled me with confidence leading to a successful conclusion. My thanks to you all.

Clive Burgess

We recently sold our house in Moreton in Marsh and used Holmans for the sale. The whole team are just brilliant, warm friendly, knowledgeable, and very professional. From the very first phone call to completion nothing was to much trouble. They sold our house in days and work with both parties solicitors to ensure things went very smoothly. I really can not recommend them highly enough.

Rhona Kirkman

We had an outstanding service from Holman's when my mother moved house. Catherine Holman was so proactive, helpful, friendly and understanding over a period of two years. Her knowledge of the local area helped us identify suitable properties and she was incredibly patient, despite the sale of my mother's house falling through twice. She kept us all calm during a stressful time around the exchange of contracts. We thought that using a local company might be preferable to a big regional agent and Holman's did everything we hoped for and more! I would use them again and would highly recommend them to others.

Nigel Hufton

We sold out lovely Cotswold Cottage with Holman's, and I wouldn't hesitate to recommend their first class service. From valuation through to completion we were provided with excellent feedback, and proactive advice to steer the process. They are an experienced team, and they don't take your custom for granted. Thanks in particular to Catherine and Hannah, they deserve a special mention.

Denise Matthams

Excellent team delivering great customer service. We had the choice of all the agents in the area to sell our two cottages in Stow on the Wold. We decided upon Holmans after meeting Roger Holman at the properties. Only a few days after agreeing on the sales prices the team had multiple viewings lined up. In the end we had a significant number of viewings and several offers. Both cottages went at the upper level of our expected price range and very speedily. I found the whole teal at Holmans friendly but also efficient. At all times in the process we were consulted and informed. I would unreservedly recommend Holmans for any property sale or purchase in the Cotswolds.

No CPZ

We were so impressed with the staff at Holman’s. They went out of their way in supporting us in buying their client’s home and kept their finger on the pulse through the whole process. We were kept up to date about the ups and downs of the chain, and they were also pro active in chasing up the agents involved with our sale. Even after completion and us moving in, they happily assisted us with a couple of queries we had. They were efficient and always courteous . Compared to the agents handling the sale of our home they were just great!

Jackie May

We purchased our lovely Cotswolds cottage in Blockley through Holmans estate agents and we were so impressed by the whole team throughout the entire process of the purchase. Catherine Holman in particular was professional and friendly dealing with everything so efficiently for us, from agreeing our offer to handing us the keys to our new home on completion. We would definitely be back in contact with Holmans should we ever need to sell in the future.

Mark Cassidy

We had an excellent experience from when we first met Roger Holman at the initial meeting to put our home on the market all the way through the sales process. Viewings were handled very professionally and we always received detailed timely feedback on the viewers response. Catherine Holman was particularly helpful and always willing to help, even in areas not directly related to our house sale. We would not hesitate to recommend Holmans Estate Agents to our friends and family.

Martin Holland

As prospective purchasers of a Holmans-marketed property through the summer of 2021 we found the Holmans team to be extremely helpful, in terms of enabling viewings & responding to any queries we had. Despite not being direct 'clients' of Holmans we felt that we received a high quality of service from start to finish. We would certainly have confidence in instructing Holmans to manage a future property sale on our behalf. Thanks again Holmans for a really positive experience.

C Hobbs

I cannot recommend Holman’s highly enough! Their professionalism and attention to detail during our sales process was superb. Throughout what can often be a stressful time, nothing was too much trouble for them. Many thanks to Catherine and the rest of the team at Holman’s, excellent service!

Lesley Clifford

We could not recommend Holmans more highly. The team was - and continues to be - professional, courteous and obliging. The process we went through was straightforward and our questions/landlord requests immediately responded to and facilitated. We even received written directions after asking about a recommended dog walk to a local pub - truly above and beyond!

Nicola Sharp-Jeffs

It was a pleasure working with the team at Holmans, with their help selling our property was a calm and straightforward process. They managed to achieve the perfect balance of good communication without applying too much pressure for decisions. Throughout, I was impressed with how efficiently they dealt with any issues that arose and how they were always willing to help out if we had any questions or requests

Caroline Jones

Just a note to express our thanks to everyone at Holmans for the highly professional and caring way you have handled the sale of our home. We would have no hesitation in recommending your company and we wish you all every success in the future.

Peter & Louise

We took advice from five estate agents before selecting Holmans and it was a simple choice based on professionalism and obvious competence. Catherine's advice on commercial matters and tactics was invaluable and every one of your team exuded the highest personal and professional standards throughout the many very positive viewings. We are very satisfied customers and we would be happy to recommend your services to anyone looking to sell a property in the Cotswolds area.

Fred & Gail

A very big thank you to Holmans for a true traditional, honest, caring and reliable service. You made an excellent job of bridging the gap between myself and the sellers with what proved to be a less than straightforward process...Nothing was too much trouble for you.

Gaynor

Holmans recently handled my sale in Moreton and I am very grateful for their help and support throughout. The team at Holmans were exceptional in every way and I wouldn't hesitate in recommending them...Thank you Holmans.

Glynis

I highly recommend Catherine, Roger and the Holmans Estate agents team. During the entire process, from the start of thinking to sell our house all the way to the final day and leaving our keys to the new owners, the Holmans team was professional and supportive. This was a first time selling a house in England for us, so while it could have been a stressful time, they all made it so easy, dealt with questions quickly and was an overall positive experience.And finally, a special thanks to Catherine for her extra help during the entire journey!

Alan Guthrie

How Much is Your Property Worth?

To find out how much your property is worth in the current market, get in touch with us today!

Book a Valuation